How to reach us out?
We Would love to help by sending us an email at cs@hakeem.sa or calling us on 920001958.
Also, you are welcome to visit one of our stores Click Here to reach your nearest location to you.
How can I create an account on Hakeem.sa?
Click Here to create your own account with filling all information needed.Creating an account has many benefits:
See order and shipping status.
Track order history.
Check out faster.
Is it possible to delete my account from your site?
Yes, it is possible, please contact us via Contact Us page. Click Here
How to order from Hakeem Oyoun website?
Visit Hakeem Oyoun website www.hakeem.sa
Choose your frame, contact lens or already added a product go straight to cart and complete your purchase.
Upload your prescription if you need it with power, you will receive a call from an optician to help you to select the right lenses that fits your prescription.
Complete your purchase by adding your purchase to the cart.
Review your purchase and proceed to checkout.
If you don’t have an account create one.
Fill out your shipping address if you don’t have already.
Select your favorite shipping method.
Choose your favorite payment method.
After Placing your order, you will get a confirmation email sent by Hakeem Oyoun containing all information needed for your order.
Then you will receive a call from our customer services to confirm your order and collecte any additional information like shipment date or costs.
What will Hakeem Optician help me with?
Hakeem Oyoun Optician will help you to select lenses and if you need any additional features by asking you a few questions and providing you with any extra costs will be collected if any.
If I need to cancel or change my order, what do I need to do?
We will do our best to process all orders as quickly as possible in the meantime our customer services team will try their best to amend your order. You all need to send us an email regarding your request at cs@hakeem.sa try to explain and provide us with all your order information to make this easier to find your order and respond fast.
Find our Return & Exchange & warranty policy.
Please Click Here to read more on our return & exchange policy.
Can I return or Exchange my purchase from your stores?
Yes, you can return & exchange your purchase from our stores. (this service only available in Riyadh City) Please Click Here to find your nearest store.
If I didn’t receive my order in the expected date what to do?
Would love to help by sending us an email at cs@hakeem.sa or calling us on 920001958.
What are the payment methods we have on Hakeem Oyoun website?
We provide the best method for your payment on our website: Master Cards, Visa, Mada, SADAD, Payfort.
Cash on delivery.
Cash on delivery only for products without power and over 600 until 1000 SAR per order.
How can I find your stores?
We are happy to serve you this Regions (Riyadh – Al-Kharj, AL Qassim, Macca) Please Click Here to find your nearest store.
I have a prescription not from Hakeem Oyoun?
Hakeem Oyoun cares about your eyes health so we will make sure to contact you and review your prescription with one of our opticians. We are only responsible for prescriptions that come out of our store’s clinic if anything goes wrong. Read more about our Return & Exchange & Warranty Policy.
I don’t have a prescription, please advise me?
We look after your eye’s health always, let’s help you and Book an appointment (Click Here) Also, you will get benefits of doing Eye Exam in our store’s clinic:
Free Eye Exam.
Archiving your Eye Exam, you can request it whenever you need.
Schedule and remain you to check up every 6 months.
Do I need a prescription to place my purchase?
If you only want to pay it without prescription it’s fine but if you are placing an order with corrective lenses or contact lenses you will need to upload your prescription to ensure that we sent you the right product. Prescription contains these values (Sphere values, Cylinder and axes – if applicable ….
Where does Hakeem Oyoun deliver?
Nowadays we serve only the kingdom of Saudi Arabia Regions and cities at the moment..
How long does it take to deliver my purchases?
Delivering your purchases should take place within 2-5 business days after an order confirmation, also order with special requests like frames with corrective lenses might require more than that and will let you know for sure.
Can I change my delivery address after placing my order?
Sure, you can change your delivery address by contacting us on cs@hakeem.sa with your order number and updated addres. If your order is already with courier and you have received your tracking number you will need to contact them right away in their address.
If there was something missing in your order what to do?
Please contact us right away on cs@hakeem.sa or call us on 920001958 we will be happy to help you.
Do you have insurance?
Yes, we do have insurance but we only service customers with insurance in our stores due to insurance company regulations at the moment. Contact us to get more information on cs@hakeem.sa or call us on 920001958 we will be happy to help you.